Return & Exchange


 We do our best to ensure the accuracy of every order that is shipped.

  • Please check the accuracy of your order upon receipt. Our team member will assist you while receiving the delivery to ensure you got the order complete and in perfect condition. 
  • If the Pet Boutique delivery will be left at the location without your assistance, any errors or damaged items must be reported to Pet Boutique through phone 0558524243 or email within 24 hours of receipt of your order.
  • Returns are allowed within 7 days on non-perishable items that are in new and unused condition with all of the original packaging, manuals, accessories, etc. Make sure you have the original purchase receipt or online receipt.
  • Once the product has been evaluated and is eligible for return, we will issue a store/online store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 12 months.
  • If you request a pickup service for the items to be returned or exchanged, a fee of 30 AED will be applied, or you can send the item with the driver that will deliver to you a new order. Kindly inform us in advance and ensure you will return the items in maximum 15 days from the date of receiving it.
  • If the damage or wrong items were delivered due to our mistake, we will pick up and exchange your items free of charge.