Delivery Policy

 

We are doing our best to offer you 100% support and advice for your future purchases and we appreciate as well your support in ensuring that you have read our delivery policy to avoid future misunderstandings!

  • We will deliver to the address that you have entered when setting up your account
  • While we do our very best to deliver to most major areas of the UAE, there may be situations where we are unable to reach certain remotely-located addresses. Our delivery team relies on your address details, so please keep it as clear as possible.
  • We cannot be held responsible if your Pet Boutique Box is damaged or stolen after drop-off (we only hand over the box directly or leave it outside as per your instructions).
  • If you move, please make sure to change your delivery address before your order. If you have any concerns, just let us know and we can make the changes for you.
  • If your delivery is delayed due to supplier problems, traffic, break-down or weather conditions, please be patient. We will do our very best to inform all customers of any situations that may affect the delivery of your Pet Boutique Box.
  • If there is any problem with your delivery items, such as missing items or items that are not correct, please inform us right away and we will correct the order as soon as possible or compensate if items are not available. Please make sure to inspect the Pet Boutique Box as soon as possible.

We offer delivery to all UAE free of charge depending on the geography and the minimum order as bellow:

    • Dubai: free delivery for orders above 99 AED. For orders less than 99 AED a delivery fee of 29.95 AED will be added to your bill
  • Sharjah: free delivery for orders above 159 AED. For orders less than 158 AED a delivery fee of 39.95 AED will be added to your bill
  • Ajman, Umm Al Quwain, Ras Al Khaimah: free delivery for orders above 399 AED. For orders less than 398 AED a delivery fee of 69.95 AED will be added to your bill
  • Abu Dhabi: free delivery for orders above 399 AED. For orders less than 398 AED a delivery fee of 69.95 AED will be added to your bill
  • Al Ain & Fujairah: free delivery for orders above 399 AED. For orders less than 398 AED a delivery fee of 69.95 AED will be added to your bill

The delivery fee will be added to your order at the time of checkout. But why to pay the delivery fee wile you can easily add a toy, an accessory or treat for the little one and make your order eligible for free delivery! Buy more, save more!

Delivery schedule:

  • Dubai: Same or Next day delivery (Order should be placed before 5pm)
  • Sharjah – up to 48 hours
  • Abu Dhabi: Within 3-5 days
  • Ajman, Umm Al Quwain, Ras Al Khaimah: Within 4-6 days
  • Al Ain & Fujeirah: Within 5-7 days

Exceptions in the delivery timing:

*Due to the global pandemic the delivery time might be changed!

*During the public holidays, the delivery might be changed!